When you order the salad with chicken you’re hoping for a lot of chicken. The lettuce and tomatoes are necessary for making it a salad, and the dressing and cheese certainly add to the flavor.
So when you open the to-go box and there’s a lot of chicken you’re happy and it’s worth remembering for next time.
But what about the restaurant selling the salad?
The chicken is by far the most expensive thing on the salad. So if they put on a little less chicken, but charge the same price, they make a lot more money.
You see the tension. More chicken is more happy customers. Less chicken is more money (at least in the short term)…But at what point will it go from a great salad to a mediocre salad in the minds of your customers? And when it does will it be too late?