When your toilet isn’t working you need the plumber to come to your house now, not next Wednesday.
So you call your plumber, tell of your emergency and now the plumber has a choice to make.
1. Stick with the existing schedule for the day and see you next Wednesday
or
2. Make an exception and carve out some time for you NOW
A really great way to make sure the plumber picks choice number 2 is to have added a little extra to the check last time he did some routine maintenance on your dish washer. And the time before that and the time before that.
When you call with an emergency and need him to take exceptional care of you, you want the plumber to think of you as someone who takes exceptional care of him.
If you can become known to the plumber as a customer who always pays a little more than expected, you’ll always have a working toilet.
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I’m always interested in your perspective, whether affirming or dissenting. Continue the conversation anytime: gabethebassplayer@gmail.com