I went to Publix today to get a wrap. The Club, because it was on sale.
I waited at the counter for a while and no one was coming to help for a few minutes until an employee walked over, said she didn’t know how to do it but that she would make me a wrap.
Usually on a Club Wrap you get a couple pieces of roast beef, turkey and ham, then maybe some cheese and whatever else.
But this lady said “hmmm, I guess I’ll just do it like a pizza”.
She proceeded to put each element over the entire 12 inch tortilla. Layers and layers of meat, and then about six large pieces of swiss cheese. She could barely even roll it up one time over. It was the diameter of a softball.
And it costed me three bucks.
This lady didn’t know what she was doing but her character erred on the side of generosity and going over board to make sure I was happy.
And I was very very happy.
When you get thrown into an unfamiliar situation (or even a familiar one), how do you take the lead, what is your go-to, do you give what you want, or do you give what the other person needs?
I’m always interested in your perspective, whether affirming or dissenting. Continue the conversation anytime: gabethebassplayer@gmail.com