Last year I got sent a hospital bill for double of what it should have been. It was already a sizable bill to begin with (which was expected for the services we received) but seeing it doubled on the bill made my eyes cross. So I definitely needed to get it fixed.
My basic story that I told about a hundred times to probably as many different people was simple “I got charged double and I’d like it to be fixed”.
It took a long time to get it sorted out. About 10 months. And a thousand no’s before finally getting a yes (ie. finally finding someone who was competent enough to look at the bill, hear my story, understand what happened and make the fix).
Here’s the thing…
The problem with the ‘no’ was that it was simply that….a ‘no’.
That’s it: No.
It wasn’t: No, but you only have 999 more no’s to go before getting to your yes.
It wasn’t: No, but you’re doing a great job. Just keep being persistent and you’ll eventually get it.
It wasn’t: No, but I’m only saying no because I don’t really know what I’m doing and you’re probably right but I don’t know what to do with that.
It’s just NO.
(And then I, you, we have to decide what to do with it.)
I heard a lot of no’s pertaining to that hospital bill and zero encouragement or guidance, but it was worth it to push through. In fact, I’d already decided from the beginning I was going to push through on this one till I got what I was looking for. So even before they said no, I knew what I was going to do with it.
What are you going to with no?
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I’m always interested in your perspective, whether affirming or dissenting. Continue the conversation anytime: gabethebassplayer@gmail.com